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Refund Policy

CRODE Labs — a brand of Not a Parent Company Pvt Ltd
Malé, Maldives
Effective date: November 12, 2025
Contact: finance@notaparentcompany.com

1. Digital Products & SaaS Subscriptions

CRODE Labs offers digital products and subscription‑based software (“Services”). Refunds are available only under the specific conditions defined below.

2. Eligibility for Refunds

  • The Service does not function as described and the issue is reported within fourteen (14) days of purchase.
  • A billing error or duplicate charge occurred and is reported within fourteen (14) days of the transaction.
  • You cancelled a renewal within fourteen (14) days of the renewal date.
Refunds are only available within the defined fourteen (14)‑day window. Refunds are not provided for change‑of‑mind, ongoing usage, or dissatisfaction outside the eligibility criteria above.

3. How to Request a Refund

  1. Email finance@notaparentcompany.com with your order ID, purchase email, and a brief description of the issue.
  2. We review all requests within five (5) business days.

4. Processing & Timing

  • Approved refunds are issued to the original payment method within 5–10 business days.
  • Processing times depend on your bank or payment provider.

5. Payments via Third‑Party Providers

If your payment was processed through a third‑party provider or Merchant‑of‑Record, that provider’s refund procedures apply. Their details will appear on your checkout page or receipt once activated.

6. Custom Service Projects

For commissioned web, app, or custom development projects, refunds follow the signed proposal, order form, or service agreement. Deposits and milestone payments for work already initiated are non‑refundable, except where otherwise required by applicable law.

7. Changes to Policy

We may update this policy periodically. The effective date above reflects the current version.